Frequently Asked Question

SLA for remotely hosted customers
Last Updated 2 years ago

Annual support; EU 240, - for the availability of support during the year. Response time is always within 36 hours on working days. Invoicing for a period will always take place in advance. In addition, so-called tickets are used. Each ticket costs EU 15 and represents 0-15 minutes of support. Tickets are billed afterwards (depending on which criterion is met first) either quarterly or per block of 20 tickets (300 euros). Prices are exclusive of VAT. IMPORTANT! Software development is not covered by support. Software development is always based on a quotation.

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